Unified work order inbox
Capture requests from customer portals, email, telephony, CRM and other channels.
Halikov Studio · SaaS Development
Custom FSM software built around your operations
We create a unified platform for field and facility service teams: work orders, dispatching, technicians, sites, SLAs, materials and analytics in one system.
We start with workflows and MVP scope
Platform capabilities
Manage service operations, not spreadsheets and chats
We design the product around your actual work order journey and team roles. Every user sees only the actions and data they need.
Dispatching
Assign technicians by skills, schedule, territory, workload and priority.
SLA management
Response and completion targets, escalations, notifications and delay reasons.
Technician workspace
Routes, checklists, photos, comments, materials and job completion from a smartphone.
Sites and assets
Service history, maintenance rules, asset records, scheduled jobs and related work orders.
Analytics
Team workload, SLA compliance, repeat requests, costs and service quality.
End-to-end workflow
From initial request to job completion
We automate the full service journey, giving customers, dispatchers and managers a clear view of every status.
01
Request
Record the issue, site, urgency and source.
02
Planning
Priority, deadline, technician and route.
03
Execution
Checklist, materials, photos and communication.
04
Quality control
Acceptance, quality review and SLA control.
05
Analytics
Reporting, unit economics and process improvement.
Facility operations expertise
Tenant and service request management system for Semya Shopping Mall
We developed a comprehensive platform for tenant relations and facility service requests at a shopping and entertainment centre. It brought stakeholders and day-to-day request handling into one digital workspace.
Our process
Launch the core, then grow the SaaS product iteratively
Discovery
Roles, workflows and success metrics.
Prototype
Validate key scenarios before development.
MVP and pilot
Launch the first workflow with real users.
Integrations
Connect the platform to business infrastructure.
Launch
Migrate data and train the team.
Growth
Collect feedback and add new modules.
Technology
Built to integrate with your infrastructure
We select the stack for your load, security, team and roadmap, with APIs, access roles, audit logs, backups and monitoring built in.
Web applicationPWA / mobile interfaceAPIERP and accountingCRMTelephonyMaps and geolocationNotificationsBI and reportingSSO and roles
FAQ
Before the project starts
How is custom FSM software different from an off-the-shelf product?
A custom platform follows your roles, service rules, SLAs and integrations and can grow with the business. This matters when an off-the-shelf product would force you to change critical workflows.
Can we start with an MVP?
Yes. We select one end-to-end workflow and a minimum set of roles, launch a pilot and then expand to other teams and scenarios.
How much does custom FSM development cost?
Cost depends on the number of roles, workflows, integrations, mobile requirements and expected load. After a short discovery phase, we define the first release, estimate and delivery stages.
Do you support the system after launch?
Yes. We provide technical support, monitoring and ongoing product development under an agreed SLA.
Let’s map your workflow and define the first release
Tell us how requests are received and completed today. We will propose an FSM platform structure and the next practical step.